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Managing Customer Communication (Bridgwater)

  • Somerset Energy Innovation Centre Bridgewater TA6 4FJ UK (map)

Organised by: Hinkley Supply Chain Programme

Make sure you know what to communicate with your customer, and when.

Prepare To Deliver

This workshop will highlight the importance of effective communication for customer account management by exploring:

  • Tier 1 contract communication expectations

  • Stakeholder management and communication plans

  • Issue management – how to work with the customer

  • How to use customer feedback for continuous improvement

In addition, we will cover timescales when bidding for work in a nuclear environment, how and why these can be longer than in other sectors, and the importance of building this into your bid strategy.

Learn also how to effectively build and maintain a positive customer service culture within your business, which will ensure best value and customer satisfaction throughout contract delivery.

The event is delivered by the Hinkley Supply Chain Programme, led by SWMAS in collaboration with Somerset Chamber of Commerce and Business West.

*Please Note:  

This workshop is fully funded for SME (small/medium enterprise) companies based in Devon, Somerset, Bristol, Bath & North East Somerset, and South Wales. If you are an LE (large enterprise) or based outside of the above specified areas, there will be a charge of £125 to attend this event, which covers two delegates. 

To book or for further information email: maria.ison@swmas.co.uk

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