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Managing Customer Communication (Bristol)

  • Bristol and Bath Science Park Bristol BS16 7FR UK (map)

Organised by: Hinkley Supply Chain Programme

Make sure you know what to communicate with your Hinkley Point C customer, and when.

Preparing to Deliver

This workshop will highlight the importance of effective communication for customer account management by exploring:

  • Tier 1 contract communication expectations

  • Stakeholder management and communication plans

  • Issue management – how to work with the customer

  • How to use customer feedback for continuous improvement  

In addition, we will cover timescales when bidding for work in a nuclear environment, how and why these can be longer than in other sectors, and the importance of building this into your bid strategy.

*The Hinkley Supply Chain Programme is funded by the Heart of the South West LEP, West of England LEP and the Welsh Government to provide business assistance to South West companies with the aim of helping them find opportunities within the HPC project.

Please Note:  

This workshop is fully funded* for SME (small/medium enterprise) companies based in Devon, Somerset, Bristol, Bath & North East Somerset, and South Wales.  If you are an LE (large enterprise) or based outside of the above specified areas, there will be a charge of £125 to attend this event, which covers two delegates.

To book or for further information please email:  maria.ison@swmas.co.uk

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